accept Method

Overview

The accept method concedes a dispute and accepts the chargeback loss. Use when evidence is insufficient or cost of defense exceeds dispute amount.

Business Use Case: Tracking shows the package was lost in transit. You cannot prove delivery, so you accept the dispute.

Request Fields

Field	Type	Required	Description
disputeId	string	Yes	The connector's dispute ID
reason	string	No	Internal reason for accepting

Response Fields

Field	Type	Description
disputeId	string	Connector's dispute ID
status	DisputeStatus	LOST
amountDebited	Money	Amount charged back
statusCode	number	HTTP status code

Example

SDK Setup

const { DisputeClient } = require('hyperswitch-prism');

const disputeClient = new DisputeClient({
    connector: 'stripe',
    apiKey: 'YOUR_API_KEY',
    environment: 'SANDBOX'
});

Request

const request = {
    disputeId: "dp_xxx",
    reason: "Package lost in transit - no delivery confirmation"
};

const response = await disputeClient.accept(request);

Response

{
    disputeId: "dp_xxx",
    status: "LOST",
    amountDebited: {
        minorAmount: 1000,
        currency: "USD"
    },
    statusCode: 200
}

When to Accept

Accept disputes when:

• No proof of delivery exists
• Defense cost exceeds dispute amount
• Customer's claim is valid
• The order was fraudulent

Next Steps

• Reach out to customer for resolution
• Review processes to prevent similar disputes